Capita is rallying its 37,000 employees, partners and local communities to become ‘Click mates’ and help someone get online.
It’s created Click Go ON which provides handy hints, tips and tools (and signposting to the Go ON webpage resources). The best bit – when someone becomes a ‘Click mate’, they’re automatically signed up to the digital champion network.
It’s also briefing Capita contact centres, which handle services that can be done online, advising callers that they could save money if they do what they need to online. Contact centre staff are also telling callers to phone 0800 77 1234 for advice on finding a low cost, local internet course.
By July 2012, Capita promises that at least a third of its workforce will pledge to help someone online and is identifying volunteering opportunities. Capita is also researching and trialling new ways of delivering services through the net, mobile and TV and in Birmingham, it’s working with the Birmingham local authority and has carried out an exploratory pilot on council services, available through TV; it’s also in discussions to extend the pilot to 150 homes in social housing multi-tenant units as part of its aim to remove the barriers to going online for low-income families, the unemployed and over 65s.
Capita has set aside an amazing initial fund of an £50k to support third party initiatives to help people online and under this programme, Capita’s corporate charity Alzheimer’s Society will be piloting internet cafes in their dementia cafes, supported by Capita Click mates. Capita is also raising an additional £5000 for the Alzheimer’s Society by donating £1 for each pledge an employee makes and the money raised will go towards improving digital services for people with dementia.